Returns & Exchanges

Return Policy

We stand behind our goods and services and want our customers to be satisfied with them. We will always do our best to take care of our customers and want to be fair and reasonable. If you do need to return an item, it must be received within 30 days from the original purchase date. Items must be returned in their original packaging, free of damage, alterations, wear and include all original accessories. Eligible returns will be credited to your original form of tender.

Please note, we reserve the right to refuse any return that falls outside of our return policy (including item condition upon receipt). Return shipping costs are the responsibility of the buyer. You bear the risk of loss during shipment so please use a carrier that can provide proof of delivery.

Staccato 2011
1251 Co Rd 233
Suite 100
Florence, TX 76527

Include a note with your name, address, telephone number, and email address, your RMA number, the reason for your return, and whether you are requesting a refund or an exchange.

Please be sure to write your RMA on the outside of the package. We recommend using a trackable shipping service and purchasing shipping insurance. You will be responsible for paying for your own shipping costs in connection with the return. The original costs for shipping the product to you are non-refundable unless we made a mistake with your order.

Once your return has been received and inspected, we will contact you to notify you that we have received your return and whether your request for a refund or exchange is approved. Please note that delivery of any packages that do not have a RMA number written on them will be refused. If you are approved for a refund, a credit will be applied to your credit card or a check will be sent depending on your original method of payment. Please allow two to four weeks for refunds to be processed.